Mobile Shop Manager
Mobile - covering any of our 36 shops
About the role
Salary: In line with National Minimum Wage
Hours: 37.5 hours per week
Closing date: Friday 19th April 2024
Role type: Permanent
Job Summary
In the Shop Manager’s absence, to run the shop successfully to enable it to achieve or exceed its income and expenditure targets and generate maximum profits for the work of St David’s Hospice Care.
Key Working Relationships:
- General Public
- Retail Manager
- Staff and Colleagues
- Volunteers
Key Areas of Responsibility:
- Meet agreed sales and profit targets.
- Manage the sourcing, pricing, merchandising and display of donated stock.
- In consultation with the Retail Manager, devise and implement sales promotions programmes.
- Maintain a high standard of display, both in window and inside shop.
Ensure that the shop and stock preparation areas are clean and tidy at all times. - Be proactive in generating donated stock.
- Process donated stock to agreed standards and timescale.
- Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.
- Control all shop expenses to levels agreed with the Retail Manager.
- Recruit voluntary staff to meet the needs of the shop.
- Provide training for any paid and voluntary staff and any work placements in all aspects of retail, customer care, equal opportunities and health and safety policies and procedures.
- Ensure that the shop opens to agreed hours and plan cover for 6 days per week working.
- Ensure that the shop is covered for periods of sickness and annual leave.
- Ensure all relevant administration is completed.
- Ensure an exceptionally high level of customer care is maintained.
- Ensure the shop meets health and safety regulations.
- Undertake any required training courses.
- Assist in the positive promotion of the work of St. David’s Hospice Care, working with community fundraisers to exploit opportunities and maximise awareness of the charity.
- Comply with organisational health and safety policies and procedures to maintain a safe working environment for staff, volunteers and customers.
- Ensure that any new employees, volunteers or trainees are given an initial induction and explanation of fire and emergency evacuation procedures.
- Undertake any other duties as may be reasonably required to ensure the smooth operation of the shop.
Person Specification
Education
Essential
- Good literacy and numeracy skills
- GCSE or equivalent in English Language and Maths
Experience
Essential
- Knowledge and experience of retailing
- Administrative experience
- Banking, petty cash and financial record keeping
- Merchandising and stock control
- Supervisory experience
Desirable
- Knowledge of Health & Safety in the retail environment
- Charity retail experience
- Experience of managing and motivating volunteers
Skills/Knowledge
Essential
- Awareness of health and safety issues
- Strong organisational and planning skills
- Good time management skills and able to prioritise own workload
- Excellent verbal and written communication skills
Desirable
- Knowledge of Health & Safety in the retail environment
Qualities/Attributes
- Well-presented
- Flexible approach to hours of work
- Reliable
- Team Player
- Commitment to quality and best practice
- Commitment to increasing sales and profitability
- Energetic and enthusiastic approach to work
- Professional approach to work
- Good standard of fitness - able to move and handle goods
- Calm under pressure
- Supportive of the work of St. David’s Hospice Care
Other Information
Health and Safety
To ensure that the agreed procedures are carried out and be aware of the responsibilities placed on employees under the Health and Safety at Work Act. To maintain a safe environment for employees and visitors.
Data Protection
If you are required to do so, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for specific registered purposes and not to disclose it in any way incompatible with such a purpose. To disclose data to authorised persons or organisations as instructed.
Equal Opportunities
It is the aim of St David's Hospice Care (SDHC) to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, SDHC has an Equal Opportunities Policy and it is for each employee to contribute to its success.
No Smoking Policy
SDHC operates a No Smoking policy.
Conditions of Service:
In accordance with SDHC Employment Manual.
Pension Scheme
A Pension Scheme is offered on appointment. Staff may prefer to make their own arrangements.
Confidentiality
All information concerning patients/clients and staff must be treated as strictly confidential at all times.
Thank you for your application
We will get back to you as soon as we can.
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