Retail Online Merchandiser

  Retail Depot, Cwmbran

About the role

Salary: In line with minimum wage

Hours: Full time 37.5 per week

Closing date: Friday 6th February 2026

Role type: Permanent

JOB DESCRIPTION 

Job Summary

To successfully advertise and sell items using online selling websites, achieving sales targets and generating maximum profits for St David’s Hospice Care.

Key Working Relationships

General Public
Head of Retail
Staff and Colleagues
Volunteers

Key Areas of Responsibility 

•    Meet agreed sales and profit targets. 
•    Maximise income through promotion of Gift Aid and ensure this is processed and recorded accurately.
•    Manage the sourcing, pricing, online merchandising, and online display of donated stock. 
•    In consultation with the Retail Manager, devise and implement online sales promotions programmes.
•    Maintain a high standard of online display.
•    Be proactive in generating donated stock.
•    Process online orders to agreed standards and timescale.
•    Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.
•    Ensure all relevant administration is completed.
•    Ensure an exceptionally high level of customer care is maintained.
•    Ensure all orders are packaged and despatched correctly.
•    Undertake any required training courses.
•    Assist in the positive promotion of the work of St. David’s Hospice Care, working with community fundraisers to exploit opportunities and maximise     awareness of the charity.
•    Comply with organisational health and safety policies and procedures to maintain a safe working environment for staff, volunteers, and customers.

Additional Duties
All job descriptions are subject to review. Job holders are expected to be flexible and be prepared to carry out any similar or related duties which do not fall within the work outlined. Any review will be undertaken by the line manager, in consultation with the post holder.

Other information

Unsociable Hours:    There may be an occasional need for unsociable hours, e.g. attendance at fundraising events, meetings and conferences. Time in lieu will be given in respect of this.

Health and Safety:    To ensure that the agreed procedures are carried out, be aware of the responsibilities placed on employees under the Health and Safety at Work Act, to maintain a safe environment for employees and visitors.

Data Protection:    If you are required to do so, any processing or use of information pertaining to staff, patients and/or clients must be held in a fair and lawful way. Data should only be held for specific registered purposes and for the minimum period of time. It must not be disclosed in any way incompatible with such purposes.

Equal Opportunities:    It is the aim of St. David's Hospice Care to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality, or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, St David's Hospice Care has an Equal Opportunities Policy, and it is for each employee to contribute to its success.

No Smoking Policy:    St David's Hospice Care Hospice Care operates a No Smoking policy.

Conditions of Service:     In accordance with St. David’s Hospice Care Employment Manual

Pension Scheme:    Staff are auto enrolled into St David’s pension scheme if eligible

Confidentiality:    All information concerning patients/clients and staff must be treated as strictly confidential at all times.

Person Specification 

Education

Essential 

•    Good literacy and numeracy skills
•    GCSE or equivalent in English Language and Maths

Experience

Essential 

•    Commercial Awareness 
•    Excellent IT skills
•    Experience of Ebay, Vinted and other selling/buying platforms
•    Knowledge and experience of retailing
•    Knowledge and experience of dealing with Gift Aid
•    Administrative experience
•    Banking, financial record keeping
•    Merchandising and stock control

•    Project manager skills is crucial for growing the online retail business and increasing revenue.

Desirable

•    Charity retail experience
•    Experience of managing and motivating volunteers

Skills / Knowledge

 
Essential 
•    Awareness of health and safety issues
•    Strong organisational and planning skills
•    Good time management skills and able to prioritise own workload
•    Excellent verbal and written communication skills
 
Desirable
•    Knowledge of Health & Safety in the retail environment
 
Qualities / Attributes
 
Essential 
•    Well-presented
•    Flexible approach to hours of work
•    Reliable
•    Team Player
•    Commitment to quality and best practice
•    Commitment to increasing sales and profitability
•    Energetic and enthusiastic approach to work
•    Professional approach to work
•    Good standard of fitness - able to move and handle goods
•    Calm under pressure
•    Supportive of the work of St. David’s Hospice Care

Other Information

Health and Safety

To ensure that the agreed procedures are carried out and be aware of the responsibilities placed on employees under the Health and Safety at Work Act. To maintain a safe environment for employees and visitors.

Data Protection

If you are required to do so, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for specific registered purposes and not to disclose it in any way incompatible with such a purpose. To disclose data to authorised persons or organisations as instructed.

Equal Opportunities

It is the aim of St David's Hospice Care (SDHC) to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, SDHC has an Equal Opportunities Policy and it is for each employee to contribute to its success.

No Smoking Policy

SDHC operates a No Smoking policy.

Conditions of Service:

In accordance with SDHC Employment Manual.

Pension Scheme

A Pension Scheme is offered on appointment.  Staff may prefer to make their own arrangements.

Confidentiality

All information concerning patients/clients and staff must be treated as strictly confidential at all times.

Application form

If any parts of this form require an answer but do not apply, please enter 'Not applicable' or 'N/A'.

Section 1: Personal Details






May we contact you at work?*
  






Are you free to remain and take up employment within the UK with no current immigration restrictions?*   

Please indicate how you learnt of this vacancy


Section 2: Education, Training & Qualifications




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Section 3: Courses attended not leading to professional qualifications



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Section 4: Membership of professional bodies





Section 5: Present or most recent employer










Hours*
   


Section 6: Employment record

Please include a full employment history since leaving full time education accounting for any gaps, most recent first.








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Section 7 : Other employment


Section 8: Leisure


Section 9: Experience and other information


Section 10: Cautions, Rehabilitations and criminal records


If, due to the nature of the work for which you are applying (please refer to Job Description / Person Specification) your application is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974, (Exemptions) Order 1975, you will not be entitled to withhold information about convictions which are for other purposes 'spent' under the provisions of the Act. In the event of employment, any failure to disclose such convictions could result in dismissal. Successful candidates will be required to complete a Disclosure Application at Standard or Enhanced level, depending on the nature of the post, for submission to the Disclosure Barring Service. St. David's Hospice Care complies fully with the DBS Code of Practice and the Data Protection Act 1998 regarding disclosure information. Any information given will be treated as completely confidential and will only be considered in terms of its relevance to an application for positions to which the order applies. A criminal record will not necessarily be a bar to obtaining a position. If you have any concerns or queries on this matter, please seek advice from the HR Manager.

Section 11: Driving licence

Do you hold a current UK driving licence?*
   



Do you have access to a car?*
   

Section 12: Employment status

Are there any restrictions on you taking up work in the UK?*
   

Section 13: Referees

Please give below the names of two referees who have agreed to give a reference on your behalf and who are not related to you. One of them should be your existing or most recent employer.

Referee 1



Dates known





May we contact this referee prior to interview?*
   

Referee 2



Dates known





May we contact this referee prior to interview?*
   

Section 14: Background information

Have you had a recent bereavement of a close family member or friend?*
   

We advise a person who has had such a bereavement not to begin employment at St David’s Hospice Care until at least one year has elapsed. If, however, you feel able to begin employment and would like to discuss the possibility of doing so, please contact the Personnel Manager, who will be happy to discuss this with you.

Section 15: Declaration

Privacy Policy

Data protection: Information from this application may be processed for purposes registered by the Employer under the Data Protection Act 1998. Individuals have, on written request the right of access to personal data held about them.

Thank you for your application

We will get back to you as soon as we can.

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