Clinical Administrator

  Blackett Avenue, Newport, NP20 6NH

About the role

Salary: £26,305.00 FTE, pro rata for 2 days £10,522.20

Hours: 15 hours per week, Monday and Tuesday

Closing date: Tuesday 15th September 2026

Role type: permanaent

Job Summary

The post holder will provide full administration and database support to the Clinical Services Department and the Inpatient Unit.

Key Working Relationships

  •  Clinical Service Team
  • Family Support Team
  • Inpatient Unit
  • HR/Finance
  • Clinical Nurse Specialists and Hospice @ Home nurses
  • Patients/Carers
  • External Organisations 

Key Areas of Responsibility:

  • Use and navigate software systems such as EMIS and any other clinical systems as required;  this will involve adding new users, entering patient information and making alterations and liaising with IT regarding any technical problems.
  • Identify and initiate new systems of work to improve and enhance service delivery to share with the senior management team.
  • Accurately input, update and retrieve data in a timely manner ensuring information is held in a secure and confidential manner in line with data protection guidelines
  • To undertake patient referrals to the service sensitively and empathetically, being able to communicate with a wide range of people some of whom may be in distress
  • To provide telephone support for the team, dealing with straightforward and complex enquiries from a range of sources, including the Clinical teams, patients, carers as well as GP and other healthcare professionals. Ensure messages are communicated accurately and dealt with in an appropriate and timely manner.
  • Undertaking audit work as required and providing information to Senior Managers when requested. 
  • Producing reports as required, e.g. Hospice at Home, Board reports and reports for Grants/Fundraising/Family Support Team/Education.
  • Provide cover for other administrative support staff in times of sickness/annual leave or additional workloads.
  • Undertake general administrative tasks for the team, including word processing, scanning and photocopying.

Person Specification

Qualifications, Experience and Skills

Essential:

  • Educated to GCSE (or equivalent) standard in English and Maths
  • Excellent IT skills with experience in using all Microsoft Office packages
  • Methodical approach and good organisational skills
  • Knowledge and experience of using EMIS
  • Previous clinical administration experience in GP surgery or similar
  • Able to work under pressure and to tight deadlines
  • To be flexible and reliable
  • Adaptable and a willingness to learn new skills
  • Excellent administration experience in a similar type role
  • Excellent communication particularly on the telephone. 

This job description is not exhaustive and is subject to change as indicated by the needs of the Hospice.

Other Information

Health and Safety

To ensure that the agreed procedures are carried out and be aware of the responsibilities placed on employees under the Health and Safety at Work Act. To maintain a safe environment for employees and visitors.

Data Protection

If you are required to do so, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for specific registered purposes and not to disclose it in any way incompatible with such a purpose. To disclose data to authorised persons or organisations as instructed.

Equal Opportunities

It is the aim of St David's Hospice Care (SDHC) to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, SDHC has an Equal Opportunities Policy and it is for each employee to contribute to its success.

No Smoking Policy

SDHC operates a No Smoking policy.

Conditions of Service:

In accordance with SDHC Employment Manual.

Pension Scheme

A Pension Scheme is offered on appointment.  Staff may prefer to make their own arrangements.

Confidentiality

All information concerning patients/clients and staff must be treated as strictly confidential at all times.

Application form

If any parts of this form require an answer but do not apply, please enter 'Not applicable' or 'N/A'.

Section 1: Personal Details






May we contact you at work?*
  






Are you free to remain and take up employment within the UK with no current immigration restrictions?*   

Please indicate how you learnt of this vacancy


Section 2: Education, Training & Qualifications




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Section 3: Courses attended not leading to professional qualifications



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Section 4: Membership of professional bodies





Section 5: Present or most recent employer










Hours*
   


Section 6: Employment record

Please include a full employment history since leaving full time education accounting for any gaps, most recent first.








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Section 7 : Other employment


Section 8: Leisure


Section 9: Experience and other information


Section 10: Cautions, Rehabilitations and criminal records


If, due to the nature of the work for which you are applying (please refer to Job Description / Person Specification) your application is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974, (Exemptions) Order 1975, you will not be entitled to withhold information about convictions which are for other purposes 'spent' under the provisions of the Act. In the event of employment, any failure to disclose such convictions could result in dismissal. Successful candidates will be required to complete a Disclosure Application at Standard or Enhanced level, depending on the nature of the post, for submission to the Disclosure Barring Service. St. David's Hospice Care complies fully with the DBS Code of Practice and the Data Protection Act 1998 regarding disclosure information. Any information given will be treated as completely confidential and will only be considered in terms of its relevance to an application for positions to which the order applies. A criminal record will not necessarily be a bar to obtaining a position. If you have any concerns or queries on this matter, please seek advice from the HR Manager.

Section 11: Driving licence

Do you hold a current UK driving licence?*
   



Do you have access to a car?*
   

Section 12: Employment status

Are there any restrictions on you taking up work in the UK?*
   

Section 13: Referees

Please give below the names of two referees who have agreed to give a reference on your behalf and who are not related to you. One of them should be your existing or most recent employer.

Referee 1



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Referee 2



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Section 14: Background information

Have you had a recent bereavement of a close family member or friend?*
   

We advise a person who has had such a bereavement not to begin employment at St David’s Hospice Care until at least one year has elapsed. If, however, you feel able to begin employment and would like to discuss the possibility of doing so, please contact the Personnel Manager, who will be happy to discuss this with you.

Section 15: Declaration

Privacy Policy

Data protection: Information from this application may be processed for purposes registered by the Employer under the Data Protection Act 1998. Individuals have, on written request the right of access to personal data held about them.

Thank you for your application

We will get back to you as soon as we can.

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