Rules & Regulations

St David’s Hospice Care

Lottery Terms and Conditions

The lottery is drawn every week usually on a Friday. Each unique lottery number costs £1 per week. Unique lottery numbers (draw tickets) can be bought on a weekly basis or people can join and become member.

Payment is always received in advance of the draw. On receipt of a request to join the lottery, St David’s Hospice Care will send out a Membership letter, which will advise you of your unique lottery number.

Your unique lottery number will be entered into each draw for which St David’s Hospice Care receives payment. If you choose to pay by standing order the minimum amount taken every month will be £4.34. The 34p will accumulate every month allowing for the 5 week months in the calendar year.

Winners will be automatically notified, in writing, within one week of the draw taking place. A winner’s letter along with a cheque will be sent out to the address given on the membership joining leaflet.

Winning numbers are published in the local paper, on the St David’s Hospice Care website and in our charity shops.

The account holder must be 16 years or over to cash, or credit an accounts with, a winning lottery cheque.

Under legislation issued by the Gambling Commission St David’s Hospice Care has a duty to verify that all players in the lottery are aged 16 years of age or over and reside in the UK. St. David’s Foundation Hospice Care will carry out checks to verify the information that you have given. This will include utilising independent agencies and other bodies for verification purposes.
It is an offence to gamble under the age of 16.

St David’s Hospice Care is a member of the Hospice Lotteries Association (HLA) and as such on behalf of its members has given a financial contribution to the Responsibility in Gambling Trust (RIGT), an organisation set up with the sole aim of promoting and encouraging responsible gambling.

The HLA and St David’s Hospice Care have dedicated links to the RIGT and GAMCARE, the leading organisation that provides help to problem gamblers.

St David’s Hospice Care promises to protect all personal information and not to misuse it. To review our Data Protection Policy visit our website or request a copy from the Lottery department at St David’s Hospice Care.

You may cancel your membership at any time. If your account is in credit at the time of cancellation you will receive a full refund for the amount in credit usually within 7 days

St David’s Hospice Care has a Self-Exclusion facility. You can down load a form via the internet or contact the Lottery Department via email. Exclusion will remain in place for a period of at least 6 months

St David’s Hospice Care has in place a policy and procedure for the handling of complaints and disputes.
The main points of the policy/procedure:
Customers will be told whom to contact (name and status)
Customers will be given a copy of the complaints procedure if requested
All complaints will be handling in accordance with the procedure
In the event of a complaint or dispute cannot be resolved then it will be referred to arbitration. As a member of the Hospice Lotteries Association this will be The Independent Betting Adjudication Service Ltd (IBAS).

St David’s Hospice Care reserves the right to amend or update these Terms of Conditions without prior notice.

St David’s Hospice Care is committed to fundraise responsibly, to find out more click here

PLEASE REMEMBER THAT IT IS AN OFFENCE FOR ANYONE UNDER THE AGE OF 16 YEARS TO TAKE PART IN A LOTTERY

ST DAVID’S  HOSPICE CARE IS LICENSED BY THE GAMBLING COMMISSION – www.gamblingcommission.gov.uk
Operating Licence Number: 000-004874-R-104435-002

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