contact

Feedback

HOW TO MAKE A COMPLAINT

St. David’s Hospice Care aims to give a high standard of care to the people we are looking after. However, we realise we may not always achieve this aim.

We welcome your comments and would be pleased to hear from you if you are unhappy about any aspect of our work, not only nursing care, but also fundraising events and our charity shops.

How do I make a complaint?

  • You can complain in person
  • by telephone
  • letter
  • e-mail.

Please contact:

Emma Saysell
Chief Executive/Director of Nursing
St. David’s  Hospice Care
Blackett Avenue
Newport NP20 6NH

Telephone 01633 851051

If we receive a written complaint, you will be sent an acknowledgement within 2 working days. If you would like more information regarding our complaints policy, please do not hesitate to contact us.

Clinical Care

If you are not satisfied with any aspect of how your complaint is being handled you can contact:

Clinical and Social Care Inspectorate Wales
6th Floor
Civic Centre
Pontypool NP4 6YB

Telephone: 01495 761200

email: cssiw.southeast@wales.gsi.gov.uk

www.cssiw.org.uk

Fund Raising Standards Bureau

St David’s Foundation Hospice Care has joined the Fundraising Standards Board (FRSB) and is now signed up to independent fundraising regulation, championing best practice across South East Wales.

As a member of FRSB, St David’s Foundation Hospice Care commits to the highest standards of fundraising and to a set core of principles that include honesty, transparency and accountability. The Give with Confidence tick logo will be displayed on the website and on fundraising appeals and literature, providing an added reassurance for donors and potential supporters. Should there be any concerns about the way that the charity raises funds, a robust complaints process is in place, notifying FRSB of any issues raised.